All roles10 topics

Customer Success Manager

Help customers win so they stay and grow.

10 topics · 4 partsQuiz-gatedCertificateFree to start

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Your progress0 of 10 topics

Part 1

Part 1 — Foundations

3 topics

What is Customer Success?

CSM vs. Support, Sales, and Account Management

The customer lifecycle

Part 2

Part 2 — Core Skills

4 topics

Onboarding new customers

Building relationships and driving adoption

Renewals, churn, and expansion

The metrics of Customer Success

Part 3

Part 3 — On the Job

2 topics

Tough conversations and escalations

Tools of the trade

Part 4

Part 4 — Career

1 topics

Landing the CSM job

Start · Topic 1

Bootcamp · Free during launchReady to apply it? Build the capstone & prep for interviewsA portfolio of real artifacts, interview drills, and a paced program.